Privacy Policy

AASVI Naturals (“we”, “us”) respects your privacy. This policy explains what information we collect when you use this website, how we use it, and the choices you have. This is a starting draft appropriate for a new store — we recommend having it reviewed by a legal professional before relying on it for compliance purposes.

Information We Collect

• Account details you provide: name, email address, phone number, shipping/billing addresses.
• Order information: items purchased, order value, and order status. We do not collect or store card, UPI, or bank credentials anywhere on this site.
• Basic usage data such as pages visited, to help us improve the site.

How We Use Your Information

• To process and deliver your orders, and to contact you about them.
• To manage your account, wishlist, and order history.
• To send transactional emails (order confirmations, shipping updates, password resets).
• To improve our products, website, and customer experience.

Ordering and Payment

Orders are confirmed over WhatsApp. When you choose “Checkout via WhatsApp”, we place your order and open WhatsApp with a summary of it — your order number, the items, the total, and the delivery address you selected — which you send to us to start the conversation. That message, and anything else you share in the chat, is carried by WhatsApp and subject to WhatsApp's own privacy policy.

Payment is then arranged directly with us. This website does not process payments and has no payment gateway: we never see or store your card number, UPI PIN, or net-banking credentials. Where we record that a payment was received, we store only the amount, the method, and any reference number you give us.

Sharing Your Information

We share information only with service providers who help us run the store — WhatsApp (Meta), which carries the order conversation, our hosting/database provider, and our email delivery provider — solely to the extent needed to provide their service to us. We do not sell your personal information.

Your Rights

You can review and update your account details at any time from your account dashboard, or contact us to request deletion of your data, subject to what we're legally required to retain (e.g. order records for tax purposes).

Contact

Questions about this policy can be sent to us via the contact details on our footer.